Shipping policy

When Will My Order Ship?

• Orders ship Monday through Friday, excluding holidays.
• Orders requiring customization will ship within 10 - 20 business days. 
• Non-customized products will ship within 3-5 business days. 
• Rush/Priority Shipping is available, but processing times still apply. 

I never received my order, but the tracking number shows it was delivered.

• Malibu & Mint cannot be held responsible for lost or stolen items. Sometimes this is simply a processing error with the shipping company and will resolve itself within 2 business days. We recommend contacting the shipping company directly and filing a claim accordingly if necessary.